Award of Merit Top Innovation
Symphony QuickCall
Workforce Management Solutions, Provincial Health Services Authority
Workforce Management Solutions provides systems support and timekeeping services for Provincial Health Services Authority (PHSA). Symphony QuickCall, an automated shift calling feature was integrated into the core function of scheduling, and is now used by one-third of all PHSA employees.
Using QuickCall, automated and interactive communications through voice, text and email are distributed to large groups of employees in short periods of time. During catastrophic emergencies like the BC wildfires, Symphony QuickCall efficiently notified paramedics about immediate need for urgent assistance.
For leveraging technology, improving day-to-day operations of clinical units and providing a flexible solution and immediate connectivity for its frontline employees, we present an Award of Merit to PHSA.
Project Team: Nurinder Singh, Thomas Chan, Linda Lupini, Donna Wilson, Farhana Solanki, Anders Westby, Rakesh Moddi, Bill Rana, Karim Virani, Fay Sheldon, Sunny Masud