Gold Apple Dianna Mah-Jones Award of Excellence in Person-Centred Care
Residential Care for Me: Megamorphosis
Seniors Care and Palliative Services, Providence Health Care
Providence Health Care has provided compassionate residential care for decades; however, homes that have evolved from a medical system have led to a focus on efficiency, rather than emotional connections and quality of life for residents. Recognizing this, leaders of Providence’s Residential Care Program decided to dig deep into the resident experience, and Residential Care for Me was born. Residential Care for Me uses human-centred design to truly understand the experience of those who live in, work in and visit residential care homes.
Building on lessons learned, the goal of Megamorphosis, the next phase of the project, is to change the culture from an institutional to a social model of care, and improve quality of life for residents by rapidly testing and implementing changes that focus on emotional connections, allow residents to direct each moment, and create the feeling of home.
For recognizing that people live and thrive and find happiness in homes, and not institutions, and striving to provide a more social and human model of residential care, Providence Health Care is awarded the Dianna Mah-Jones Award of Excellence in Person-Centred Care.
Project Team: Jo-Ann Tait, Robena Sirett, Sonia Hardern, Heather Mak, Linda MacNutt, Paul Whitehead, Residential Care for Me Navigation Group, Youville Residential Care Team, Brock Fahrni Residential Care Team